Cancellations

We are generally fully booked and when a patient doesn’t attend their appointment, it means another patient will miss out. We kindly ask you allow at 4 hours’ notice of a cancellation.

A fee will be charged for non-attendance and is payable before another consult is booked. These fees are non-rebatable through Medicare. See below non-attendance fees:

• Non-attendance of a Standard Appointment - $50.00
• Non-attendance of a Double Appointment, Care Plan Appointment or Health Assessment - $110.00

You are reminded of this in our appointment reminder text message. Our reminder system allows you to cancel via SMS if you no longer require the appointment. You may also call to cancel your appointment.

We keep record of all late cancellations & missed appointments, however each case is looked at individually, especially for emergencies and extenuating circumstances.

If you feel you have received a non- attendance fee by mistake or have a genuine reason for missing your appointment, we ask you send in writing to the Practice Manager pm@plymptonparkdns.com.au